Naomi is the AI receptionist trained for restoration companies. She answers water, fire, mold, and biohazard calls 24/7 — calms the homeowner, captures the damage type, the address, the insurance carrier and claim status, and warm-transfers to your on-call project manager. Built and supported by Catch My Calls Inc, the company behind ServiceLine247.
Restoration is a 24-hour business whether you want it to be or not. Naomi was trained on the conversations that matter — the panicked homeowner, the insurance adjuster, the property manager calling at midnight.
Active leaks, standing water, pipe bursts, sewage backups, flood events. Naomi triages urgency, captures square footage and source, and routes to the on-call crew.
Post-fire restoration calls, smoke odor remediation, soot cleanup. Naomi knows what questions to ask the homeowner — and what NOT to ask while they're still rattled.
Mold remediation requests, biohazard cleanup, sewage and trauma scenes. Naomi captures property type, suspected severity, and insurance status — without making promises about coverage.
Naomi captures the insurance carrier, claim number if started, and adjuster contact. Most homeowners want a shop that handles the claim — Naomi flags whether they're filing yet.
From ring to dispatch in under 2 minutes. Ticket created, severity tagged, insurance noted, on-call PM briefed, caller warm-transferred.
Every call recorded. Every ticket logged. Real-time dashboard accessible from any device — same console that powers ServiceLine247 and our other sub-brands.
When your team can't pick up — on a job, after hours, during a crew rotation — calls automatically forward to Naomi.
Type of damage, address, insurance, urgency. She captures the details, applies your dispatch rules, and tags the severity tier.
Warm transfer to the on-call PM (or callback queue for next morning). Email + dashboard ticket with full context, claim status, and call recording.
Naomi isn't a chatbot, an answering service, or a generic call center. She's a voice agent trained specifically on restoration calls — water damage triage, insurance language, claim coordination, urgency tiers.
She runs on the same engine as Grace at ServiceLine247, which has answered every after-hours plumbing emergency we've sent her since deployment.
Pricing per tenant: starting under $1,000/month including unlimited inbound calls, real-time dashboard, and call records. Final pricing depends on call volume and your dispatch ruleset. Custom quote at demo.
We're onboarding the first cohort of named tenants now. Reserve your demo through Catch My Calls Inc — we'll walk you through Naomi handling a real restoration scenario, show you the dispatch dashboard, and figure out if this fits your shop.